At EZ Peptides™, we take pride in providing premium-quality research materials and ensuring your experience with us is smooth, secure, and transparent.

Because our products are research-grade compounds, we cannot accept returns or issue refunds once an order has been shipped or opened. This policy ensures the integrity, sterility, and traceability of every item supplied.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact our team within 48 hours of delivery at admin@ezpeptides.com.au with:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

Our team will review your case promptly and arrange for a replacement or credit where applicable.

Non-Returnable Items

For safety and compliance reasons, we are unable to accept returns for:

• Opened or used products
• Products not stored according to provided guidelines
• Items ordered in error or due to a change of mind

Refunds (if applicable)

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your financial institution.

At EZ Peptides™, maintaining quality, compliance, and customer trust is our highest priority. If you have any questions or concerns about your order, please don’t hesitate to contact us — our team is here to help.